Terms and Conditions at Freedom Clinics

Below are the terms on which Freedom Clinics provides service to its clients. Please ensure that you have read and fully understood them prior to booking any Freedom Clinics treatment.

Appointments and cancellations
Freedom Clinics will notify you of the time and date of your treatment appointment. Please check your confirmation and if you require to change the appointment you should call the clinic concerned.
If you are unable to attend your appointment, we require 24 hours’ notice in order to reallocate your appointment to another client.

Appointments cancelled within 24hours will incur the full appointment charge.

Skin care consultations are subject to a £25 refundable deposit, which must be paid at the time of booking. The deposit will be deducted from the cost of treatment, or refunded should you be found not suitable or decide against treatment.
All practitioners at Freedom Clinics are trained and approved in accordance with the company’s treatment protocols. In circumstances beyond our control e.g. sickness absence, Freedom Clinics does not guarantee continued treatment with a named practitioner. You may however postpone your treatment to the next available slot if you wish.

Payments
If you fail to attend your appointment or cancel it with less than 24 hours’ notice, we will make a charge of £30 if it was a treatment appointment and of £50 if it was for an initial consultation and treatment appointment.
All treatment must be paid for in full on the day of treatment.

Courses of treatments
All treatments purchased at a block rate must be paid for in full in advance of the first treatment. All treatments must be taken within 12 months of the date of purchase. No refund will be given on unused portions of treatments packs.

Treatment suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why.

Liability
Freedom Clinics will not be liable for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
It is the client’s responsibility to ensure that he or she provide Freedom Clinics with all relevant medical details prior to each treatment. Freedom Clinics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Freedom Clinics regarding the care of a treated area.

Your right to complain
We have set the highest possible standards for our service, designed to deliver an open, honest, ethical and transparent standard of care for all our clients.
If however you have any concerns or questions after your treatment, please call our clinic advice line in the first instance on 0844 327 4000 (Local rate, lines open 7 days/24 hours) where our customer care team will advise on the best way to progress your complaint. You are entitled to lodge a complaint, either verbally, by telephone or in writing.
The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within seven days of lodging the complaint that an investigation into the matter is under way.
During the course of the investigation, Freedom Clinics may require you to attend an additional consultation with the practitioner involved in your treatment, or an alternative practitioner if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the company’s Chief Executive will review your case.
Improving our service to you
If you have any comments or suggestions on how we may improve the quality of service to our clients, please let us know on info@freedomclinics.com.
This will be fed back to both the Clinic Manager and Customer Services, who will take your feedback into account when reviewing our practices. You may wish to complete the Customer Satisfaction Survey form at your clinic. Completed forms are forwarded to the Clinic Manager in the first instance, and copies will be sent to Freedom Clinics Head Office in Leeds.