Satisfaction Survey

Patients taking part of the survey responded ‘confident’ /quite confident/not confident to:

• I feel respected as an individual: 18 confident
• The clinical team question me carefully to understand what I want: 18 confident
• I am listened to by all members of the team: 17 confident/ 1 quite confident
• Treatment options are explained to me in a clear, understandable way and I always understand what treatment I have consented to: 16 confident/ 2 quite confident
• I feel involved in all decisions about my care: 16 confident/ 2 quite confident
• The cost of my treatment is well explained: 15 confident/ 2 quite confident/ 1 not confident
• My care at the practice is value for money: 15 confident/ 3 quite confident
• Confidentiality is always preserved: 17 confident/ 1 quite confident
• The practice is clean and hygienic: 18 confident
• The practice is up to date with infection prevention and I feel well protected: 18 confident
• The clinical team are clinically competent: 18 confident
• If I have an emergency I am dealt with quickly and efficiently: 16 confident/ 1 quite confident/ 1 no response
• The practice is designed and maintained for my comfort and safety: 16 confident/ 2 quite confident
• If I make a comment or complaint, these are listened to and dealt with effectively: 15 confident/ 2 quite confident/ 1 no response
• My clinical records are always available and are stored safely: 16 confident/ 1 quite confident/ 1 no response

When asked what patients liked most about the practice, we received positive comments such as:

• Felt like they were listened to
• Professional, expert, friendly and kind staff
• Reception is efficient, helpful and friendly
• Bookings are convenient to make and there is often next day availability
• Doesn’t feel too busy
• Good service and location
• Post treatment relief
• Strength and healing from original injury