Terms & Conditions

All Patients

• All patients must complete the required registration and consent forms prior to their
  appointment.
• Appointments cancelled, rescheduled or missed with less than 24 hours’ notice will incur a
  charge of 50% of the appointment fee.
• Any outstanding fees must be settled before further appointments can be booked.

Insured Patients

• Patients are responsible for obtaining any required insurance authorisation and ensuring
  their policy provides appropriate cover.
• Late cancellation and non-attendance fees are not covered by insurers and remain the
  responsibility of the patient.
• A valid payment card must be provided and securely held on file before the appointment.
  Card details are held solely to cover any policy excesses or patient liabilities not settled by
  the insurer.
• Patients who do not wish to provide card details may still be seen as self-funding patients
  and will be responsible for payment directly.
• Any fees not covered by the insurer, including excesses and shortfalls, remain the
  responsibility of the patient.